Shipping policy

HOMELINE FURNITURE SHIPPING & PICKUP POLICY

1. Purpose

This Shipping & Pickup Policy explains how Homeline Furniture delivers, ships, and makes merchandise available for customer pickup. By placing an order with Homeline Furniture, you acknowledge and agree to this policy in addition to our Terms of Service, Delivery Policy, and Return & Refund Policy.

2. Shipping & Delivery Availability

Homeline Furniture primarily provides local furniture delivery within our designated service areas.

Certain smaller merchandise, including home décor, accessories, pillows, lamps, rugs, and other eligible products, may be shipped through third-party parcel carriers such as UPS, FedEx, USPS, or other approved carriers.

Not all merchandise qualifies for parcel shipping due to size, weight, manufacturer restrictions, or handling requirements.

Available delivery or shipping methods will be communicated before your order is finalized.

3. Service Areas

Homeline Furniture currently offers:

Local furniture delivery within our designated delivery areas.
Parcel shipping for eligible merchandise.
Customer pickup from our showroom or warehouse when available.
Local white-glove furniture delivery throughout the greater Chicago area, with additional delivery options available upon request.

Delivery availability outside our normal service area may require additional fees or may not be available.

4. Order Processing

Orders begin processing after:

Payment or required deposit has been received.
Inventory availability has been confirmed.
Any necessary fraud prevention verification has been completed.

Processing times vary depending upon inventory availability, manufacturer lead times, holidays, weather conditions, order volume, and other operational factors.

Estimated processing times are provided for convenience only and are not guaranteed.

5. Shipping, Delivery & Service Charges

Shipping, delivery, assembly, setup, and other service charges are calculated based upon several factors including, but not limited to:

Delivery location
Merchandise size, weight, and quantity
Delivery method selected
Assembly or setup services requested
Accessibility of the delivery location
Special handling requirements

All applicable shipping, delivery, and service charges will be disclosed before your order is finalized.

Non-Refundable Service Charges

Shipping, delivery, assembly, setup, and other service charges are fees for services performed and are non-refundable once the service has been completed, regardless of whether merchandise is later returned, exchanged, cancelled after delivery, or reselected.

If a customer chooses to exchange eligible merchandise or reselect another item after delivery, the original shipping, delivery, assembly, setup, and service charges will not be refunded.

Any additional shipping, delivery, assembly, or setup required for replacement or reselected merchandise will be subject to the applicable fees in effect at the time the new service is scheduled unless otherwise approved by Homeline Furniture.

6. Estimated Delivery & Shipping Times

Estimated shipping and delivery dates are provided solely as estimates.

Actual delivery dates may vary due to:

Manufacturer production delays
Inventory shortages
Weather conditions
Traffic conditions
Carrier delays
Labor shortages
Supply chain disruptions
Mechanical failures
Other events beyond our reasonable control

Homeline Furniture is not responsible for delays resulting from circumstances outside of our reasonable control.

7. Customer Pickup

Customers selecting in-store pickup will be notified when their merchandise is ready.

Customers picking up merchandise must:

Present a valid government-issued photo ID upon request.
Provide proof of purchase if requested.
Inspect merchandise before leaving whenever possible.
Secure merchandise properly for transport.

Once merchandise has been accepted during pickup, the customer assumes responsibility for transportation and securing the merchandise.

8. Inspection Upon Delivery or Pickup

Customers are encouraged to inspect merchandise immediately upon delivery or pickup.

If visible damage, shortages, or incorrect merchandise are discovered, customers should notify Homeline Furniture as soon as reasonably possible.

Please refer to our Return & Refund Policy for additional information regarding damage claims and reporting requirements.

9. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping and delivery information.

Homeline Furniture is not responsible for delays, additional expenses, or failed deliveries resulting from:

Incorrect addresses
Incomplete addresses
Customer-requested address changes after shipment
Failure to provide access to the delivery location

Additional charges may apply if redelivery becomes necessary.

10. Shipping Restrictions

Certain merchandise may not qualify for parcel shipping because of:

Product size
Product weight
Manufacturer restrictions
Carrier limitations
Geographic limitations
Special handling requirements

Homeline Furniture reserves the right to determine the appropriate delivery method for every order.

11. Risk of Loss

For merchandise delivered by Homeline Furniture, responsibility for the merchandise transfers to the customer upon successful completion of delivery.

For merchandise shipped through a parcel carrier, responsibility transfers upon delivery to the shipping address provided, subject to applicable law.

Customers should inspect all merchandise promptly after receipt.

12. Lost or Damaged Shipments

If a parcel shipment is lost or arrives visibly damaged, customers should notify Homeline Furniture promptly.

We will work with the shipping carrier to investigate the shipment and determine the appropriate resolution, which may include replacement, repair, reimbursement, or another remedy as appropriate.